How Activebreak works

Welcome to Activebreak! We're thrilled to partner with you to offer amazing outdoor sports adventures to our community of travelers. Here's a quick overview of how our platform works:

1. Creating Your Listing: As a tour operator partner, you'll create a listing for each adventure sports trip that you offer. You'll be able to include detailed information about the trip, including the itinerary, location, pricing, and any other relevant details.
2. Search and Booking: Our community of travelers can search for adventure sports trips on Activebreak using a variety of filters, including location, activity type, date, price, and more. When they find a trip that interests them, they can book directly through our platform.
3. Communication: Once a booking is confirmed, you'll be able to communicate directly with the traveler through our messaging system. This will enable you to answer any questions they may have and ensure that everything is set for the trip.
4. Payment and Transfers: Activebreak handles all payments and transfers between you and the traveler. We'll collect the full payment from the traveler at the time of booking, and then transfer the funds to you after the trip has been completed.

Communication

Clear and effective communication is key to a successful partnership with Activebreak. Here's what you need to know about communication on our platform:

1. Messaging System: Activebreak provides a messaging system that enables you to communicate directly with travelers who have booked one of your adventure sports trips. This messaging system is the primary way that you'll be able to communicate with travelers before and during the trip.
2. Timely Responses: It's important to respond to messages from travelers in a timely manner. This will help ensure that the booking process goes smoothly and that the traveler feels confident in their decision to book with you.
3. Professionalism: When communicating with travelers, it's important to maintain a professional and respectful tone. Keep in mind that our community is made up of diverse individuals from around the world, and that different cultures may have different expectations around communication styles.
4. Sharing Important Information: When communicating with travelers, make sure to provide all the important information they need to have a successful trip. This may include details about the itinerary, what to bring, safety guidelines, and any other relevant information.
5. Clarifying Expectations: It's important to clarify expectations with travelers before the trip begins. This includes things like the level of physical fitness required for the trip, any special equipment or clothing that may be needed, and any other relevant details.
   

By following these guidelines, you can ensure that communication with travelers is clear, professional, and effective. If you have any questions or need assistance with communication on our platform, our support team is always here to help.

Getting started

Welcome to Activebreak! We're excited to have you as a tour operator partner on our platform. Here's what you need to know to get started:

1. Sign Up: The first step to getting started with Activebreak is to sign up as a tour operator partner. You can do this by visiting our website and filling out the registration form. Once you've submitted the form, our team will review your application and get in touch with you shortly.
2. Create Your Listing: Once you've been approved as a tour operator partner, you'll be able to create your adventure sports trips listings. This includes providing detailed information about the trip, including the itinerary, location, pricing, and any other relevant details.
3. Set Your Availability: You'll be able to set your availability for each adventure sports trip that you offer. This will enable travelers to see when the trip is available and make a booking.
4. Communication: Activebreak provides a messaging system that enables you to communicate directly with travelers who have booked one of your adventure sports trips. Make sure to respond to messages in a timely manner and maintain a professional and respectful tone.
5. Get Bookings: Once your listings are live, travelers will be able to search for and book your adventure sports trips directly through our platform. We'll handle all payments and transfers, making the process as easy and seamless as possible.

By following these steps, you can get started as a tour operator partner on Activebreak and start offering amazing adventure sports trips to our community of travelers. If you have any questions or need assistance at any point, our support team is always here to help.

Partnerships

At Activebreak, we value our tour operator partners and strive to build strong and mutually beneficial partnerships. Here's what you need to know about partnerships with Activebreak:

1. Partner Benefits: As a tour operator partner with Activebreak, you'll have access to our global community of travelers who are passionate about adventure sports. Our platform provides you with a streamlined way to market your adventure sports trips and manage bookings, while also handling payments and transfers on your behalf.
2. Quality Standards: We have strict quality standards in place to ensure that our tour operator partners meet our expectations in terms of safety, quality, and sustainability. We carefully vet each partner to ensure that they are meeting these standards, and we work closely with our partners to provide guidance and support as needed.
3. Long-Term Partnerships: We're committed to building long-term partnerships with our tour operator partners. This includes providing ongoing support and assistance as needed, as well as working together to continuously improve our platform and services.
4. Collaborative Approach: We believe in a collaborative approach to partnerships, where we work together with our tour operator partners to achieve common goals. We value your input and feedback, and we're always looking for ways to improve our platform and services based on your needs.
5. Marketing Opportunities: As a tour operator partner with Activebreak, you'll have access to a range of marketing opportunities to help promote your adventure sports trips. This includes targeted advertising, social media promotion, and more.
   

By partnering with Activebreak, you can tap into our global community of adventure sports enthusiasts and reach a wider audience for your trips. If you're interested in becoming a tour operator partner, please visit our website to learn more and get started.

Creating an account

To become a tour operator partner on Activebreak, the first step is to create an account. To do this, simply visit our website and click on the "Sign Up" button located in the top right-hand corner of the screen. This will take you to our sign-up form where you'll be asked to provide some basic information about yourself and your company.

Once you've submitted your sign-up form, one of our community managers will review your application and get in touch with you shortly to guide you through the onboarding process. Our team is committed to providing you with the support and guidance you need to get started on our platform and start offering amazing adventure sports trips to our community of travelers.

During the onboarding process, we'll work with you to verify your identity, ensure that your adventure sports trips meet our quality standards, and provide guidance on how to create your listings and set your availability. We'll also provide you with access to our messaging system, so you can communicate directly with travelers who are interested in booking your trips.

By creating an account on Activebreak, you'll be joining a global community of adventure sports enthusiasts and gaining access to a range of tools and resources to help you grow your business. If you're interested in becoming a tour operator partner, please visit our website and sign up today. Our team is here to support you every step of the way!

Manage an account

Managing your tour operator partner account on Activebreak is easy and straightforward. Once you've created an account, you'll have access to our platform's intuitive interface, which makes it simple to manage your adventure sports trips and bookings.

If you have any questions or need support, our community managers are here to help. Your assigned community manager will be your point of contact for all questions related to your account and can provide guidance on how to manage your listings, set your availability, and handle bookings.

In addition to providing support, your community manager will also work with you to ensure that your adventure sports trips are displayed in the best possible way to highlight their unique features and appeal to our community of adventure sports enthusiasts. This includes providing guidance on how to write effective descriptions, take high-quality photos, and set competitive pricing.

By working closely with your community manager and taking advantage of the resources available on our platform, you can ensure that your adventure sports trips are presented in the best possible light and reach a wider audience of potential travelers.

Overall, managing your tour operator partner account on Activebreak is a straightforward process, and our community managers are here to provide you with the support and guidance you need every step of the way. If you have any questions or need assistance, please don't hesitate to reach out to your assigned community manager for help.

Safety and Identification

At Activebreak, safety is our top priority. We're committed to providing a safe and secure platform for our community of adventure sports enthusiasts and tour operator partners. To ensure the safety of our platform, we have several measures in place to verify the identities of our tour operator partners and provide a safe booking and payment process for travelers.

When you sign up to become a tour operator partner on Activebreak, we'll ask you to provide some basic information about yourself and your company. We'll also ask you to provide documentation to verify your identity and ensure that you're a legitimate tour operator. This may include providing us with copies of your government-issued ID, business registration documents, and insurance policies.

In addition to identity verification, we also have strict guidelines in place to ensure that all adventure sports trips listed on our platform meet our safety standards. We require that all tour operator partners adhere to industry best practices and have the appropriate certifications and licenses to operate their adventure sports trips. We also monitor our platform regularly to ensure that all listings are up to date and comply with our safety policies.

To further ensure the safety of our platform, we use a secure booking and payment system that protects both tour operator partners and travelers. We handle all payments securely and use encryption to protect sensitive information. We also have a dispute resolution process in place to resolve any issues that may arise during the booking or trip process.

Overall, we take safety and identification seriously at Activebreak and are committed to providing a secure platform for our community of adventure sports enthusiasts and tour operator partners. If you have any questions about our safety policies or need assistance with identity verification, please don't hesitate to reach out to our support team for help.

Payment and transfers

At Activebreak, we use Stripe as our payment processing and credit card processing platform. This ensures that all payments are secure and processed efficiently, providing peace of mind for both tour operator partners and travelers.

We know that dealing with international payments can be a bit of a headache. That's why we've simplified the process for you! Travelers can pay using their preferred currency, while our tour operator partners receive their payment in local currency. We take care of all currency conversions and risks, so you can focus on delivering unforgettable adventure experiences. We make sure all payouts to our tour operator partners comply with the European Package Travel Directive. This protects travelers and ensures our partners get paid promptly in accordance with the directive. We're proud to follow these guidelines that promote fairness and transparency in the travel biz. Got any questions or need a hand with payments and transfers? Just give our friendly support team a shout, and they'll be happy to help!

Guides & tips

At Activebreak, we take safety and responsibility seriously, and we expect the same from our tour operator partners. Our Guides and Tips section of the blog provides useful information to help ensure that all adventures are enjoyable, safe, and responsible.

These guidelines cover a range of topics, from health and safety to sustainability and environmental protection. We provide tips on how to handle emergencies and unexpected situations, as well as how to respect local customs and cultures. We also provide guidance on how to minimize your impact on the environment and help protect the areas where you're adventuring.

We encourage all of our tour operator partners to familiarize themselves with these guides and tips, and to communicate them to their guests. We believe that by working together, we can ensure that all adventures booked through Activebreak are memorable, rewarding, and safe experiences.

If you have any questions or concerns about our guidelines or tips, please don't hesitate to contact us.

Issues and Reporting

• A monthly report will be provided to operators for all successfully generated leads.
• If there are any technical problems with web links, host pages, or other, please get in touch.

Safety

• All transactions are directly with the customer. Activebreak does not currently take on the responsibility to ensure performance on the side of the customer. We are working on solutions to address this.

Travel restrictions

• Please be advised that extra restrictions and precautions must be made due to Covid-19. Current travel restrictions are changed continuously, and we advise looking into current and upcoming changes in restrictions before booking any trips.

Travel advisories

• Due to Covid-19 we advise to place extra care in cleanliness social distancing when hosting events. Please check which added precautions can be implemented in your area.
• Please check local government sites or the WHO for updated information on mandatory vaccinations or current health issues in certain destination countries.

Other

• As we are a growing company we encourage any feedback. Please contact us!

Activebreak is consistently working to improve and innovate services. We are also working on maintaining the highest standards of rules and regulations. Below you will find links to our most important policies.

Privacy Policy

View our Privacy Policy.

Terms and Conditions

View Terms and Conditions.

Data Protection Policy

View our Cookie Policy.